JOB PURPOSE

• To manage the configuration and deployment of end-user hardware (computers, printers, scanners, UPS, Smart Phone, IP Phone),
• To ensure preventive maintenance of all end-user hardware and application software provided by COMESA.

MAIN DUTIES AND ACCOUNTABILITIES
Under the direct supervision of the Systems Analyst LAN and the overall supervision of the Director of Information and Communication Technology, the incumbent of the post will perform the following duties:
i) Maintains computers, monitors, keyboards, mice and printers in the Secretariat to ensure they are functional;
ii) Installs and configures computer hardware, operating systems and applications upgrades;
iii) Supports paperless meetings and teleconferencing and video conferencing facilities, sets up online or virtual meetings using apps like Zoom, Teams, etc. for the Secretariat;
iv) Diagnoses and fixes hardware/software faults and solves technical problems, either over the phone or face to face;
v) Improve WAN and LAN Connectivity by cleaning up redundant network topologies and configurations;
vi) Remove malicious software and viruses from the network by setting up and configuring content filtering and enterprise anti-virus solution;
vii) Implement a web-based help desk system to record and maintain IT support calls;
viii) Connects new computer equipment such as desktops, laptops, scanners, printers, as well as testing and fixing faulty equipment;
ix) Analyse current procedures and practices used by user support team;
x) Suggest and implement methods and structures to improve support team’s functionality;
xi)Upgrades computers to ensure computers have the latest systems and Antivirus updates and supports the roll-out of new applications;
xii) Screens calls on the IT Support line and responds, reviews and resolves IT helpdesk requests, to ensure weekend system monitoring & support;
xiii) Sets up new users’ accounts and profiles, deals with password issues and works with users to identify computer problems, advises on the solution and conducts electrical safety, checks on computer equipment and replaces them or parts as required; and
xiv) Install and update patch update system;
xv) Monitor mail flow;
xvi) Monitor and contain virus outbreaks;
xvii) Monitor internet connectivity and speed;
xviii) Ensure availability of network and server related spares;
xix) Ensure that all software is fully licensed for legality and technical support;
xx) Ensure that backups to external hard disks are taken consistently;
xxi) Assist the IT support staff in resolving user client problems;
xxii) Inspect, monitor and fine tune all network and communication infrastructure to ensure they are in good condition (Switches, routers, firewall, proxy servers, IP phones VSAT and video conferencing);
xxiii) Performs other job-related duties as assigned by the supervisor from time to time.